Acquire, support, and engage patients with a streamlined engagement platform that connects people.
Acquire, support, and engage patients with a streamlined engagement platform that connects people.
Get critical data and actionable insights that will help you achieve commercial excellence.
Seamlessly connect your care teams to empower better collaboration.
Processes for reduced complexity and to simplify patient management.
DSalesforce Health Cloud provides seamless integration with clinical data from electronic health records (EHR) and other healthcare software, allowing companies in this sector to plan, manage, and implement multiple patient care plans.
The care program management model enabled by Salesforce Health Cloud helps organizations increase patient engagement in the care process. Therefore, this use case is aimed at improving the quality of medical outcomes.
Salesforce Health Cloud recently implemented a new clinical data model, providing greater compatibility with relevant standards of medical data exchange like Fast Healthcare Interoperability Resources (FHIR) v4.0.
The patient updates their personal and insurance information via the patient portal.
The clinician creates a visit summary and notes in Health Cloud, which is automatically shared with the patient via the patient portal.
The patient recieves automated follow-up communication based on the visit summary, such as medication reminders, lab results, and post-visit survey.
The patient provides feedback on their experience via the patient portal or a post-visit survey.
The Patient Schedules an appointment through the patient portal or via phone.
The patient receives an automated confirmation email or text message with details of the appointment.
The patient receives an automated reminder email or text message a day before the appointment.
The patient arrives at the clinic and checks in via the patient portal or a kiosk.